Below are some frequently asked questions about Silo. If you'd like to see a feature added to Silo, contact Support so they can pass on your feedback to the Product Team.
Q: What is the login page?
- To login to your Silo account please go to: https://app.usesilo.com/login
Q: I cannot log into my Silo account. What do I do?
- See the following articles:
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Reach out to Support for further assistance
Q: I've accidentally canceled an order. Is it possible to undo this?
- It is not possible to undo a canceled purchase or sales order at present. However, the Support team can add your details to the request to add this feature to Silo.
Q: How do I add the company logo to my account?
- Support will be able to add this for you. You will need to provide them with a .jpeg or a .jpg file with the dimensions 1200x1200.
Q: How do I update the company address and phone number that appears on an invoice?
- Support will be able to update these account details for you.
Q: I've noticed an issue with Silo; how do I report it?
- Contact Support as soon as you notice it and provide them with as much detail as you can. Such as:
- What were you doing at the time of the issue?
- What section of Silo were you in?
- What steps did you take that led to the issue? Be specific and provide videos or screenshots if possible.
- What did you expect to happen instead?
- Are other users having the same issue?
Q: How do I edit an inventory item that has an incorrect unit?
- If you recently created the item on a PO, you can change the unit on the PO directly.
- If there are already multiple lots for the item, Support will be able to update the item for you.
Q: How do I update a customer's ACH bank details?
- Support will be able to update this for you.
Q: How do I confirm the amount owned through Silo Payments?
- Support will be able to provide this information for you.
Q: How do I run a report on product-specific profit and loss?
- It is not possible to run a product-specific report at present. However, the Support team can add your details to the request to add this feature to Silo. In the meantime, you can use the following steps:
- Navigate to Warehouse > Lots
- Search by PO # for the relevant PO
- Under the Export dropdown, select Liquidation Report
Q: Why is my customer not listed on the Statements screen?
- Only customers with a positive outstanding balance are displayed here. Your customer likely has a $0 or negative outstanding balance. This can happen even when a customer has unpaid invoices if they have a large amount of credits and you are not excluding these from their overall statement balance using the following statement setting:
