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How to Unreceive a Purchase Order

Why mark a PO as unreceived?

If a purchase order was marked as received by mistake, you may want to undo that action until the order actually arrives so that your inventory remains accurate and salespeople don't sell lots that aren't yet available.

To unreceive a PO:

  1. Navigate to Orders > Purchase Orders > All Orders.
  2. Adjust the filters or search to find the desired purchase order.
  3. Press the PO number to view the full PO details and to ensure you're on the right order. If you need to make any edits prior, press Edit order in the action footer.
  4. Once you've confirmed the above, press Unreceive order in the action footer.
  5. To confirm, press Unreceive order again on the pop-up window.
Alternately, you can unreceive an order by pressing the three dots on the right side of a PO row and selecting Unreceive from the dropdown menu.