How to Record a Bounced Check

If needed, users can indicate in Silo that a check payment received from a customer has bounced. This will unapply the payment from all invoices and update the payment status to ‘Bounced.’ 

To mark a check as bounced:

1. Navigate to Finance > Sales > Payments
2. Use filters to locate the required payment
3. Press the three vertical dots on the far right of the payment row
4. Select Mark check as bounced from the dropdown
5. Confirm you wish to mark the check as bounced

If you need to include a fee for processing the bounced check, you can edit the invoice, add the processing fee as a non-inventory item, and then reissue the invoice to the customer with the updated cost.

If you are using Silo's QuickBooks integration, you will need to separately mark the check as bounced in QuickBooks.

If you don't see the option to mark a check as bounced, reach out to Silo Support or your Customer Success Manager for assistance.